1. Overview
At Claredon Ridge Ventures, we aim to deliver high-quality travel and tour services. This Refund Policy outlines the conditions under which refunds may be granted for bookings made through our website or other official channels.
By making a payment or booking, you agree to the terms of this Refund Policy.
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
- A booking is cancelled by Claredon Ridge Ventures due to operational, safety, or logistical reasons.
- A service cannot be delivered as originally agreed due to unforeseen circumstances beyond the company’s control.
- Duplicate payments are made for the same service.
- Cancellation is made within the allowable cancellation window for the specific tour package (if applicable).
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Late cancellation by the customer after booking confirmation.
- Failure to show up for a scheduled tour, trip, or service (“no-show”).
- Partial use of a booked service or package.
- Change of mind after payment has been confirmed.
- Incorrect information provided by the customer during booking.
4. Cancellation Policy
- Cancellation requests must be submitted via email at [email protected] or via our official contact number.
- Cancellation terms may vary depending on the specific travel package, supplier, or third-party service involved.
- Some bookings may be subject to non-refundable deposits.
5. Refund Processing Time
- Approved refunds will be processed within 7–14 business days.
- Refunds will be issued using the original payment method only.
- Processing time may vary depending on banks or payment gateways.
6. Partial Refunds
In some cases, partial refunds may be granted based on:
- Costs already incurred for planning, reservations, or third-party services.
- Time remaining before scheduled departure or service delivery.
- Administrative or processing fees.
7. Force Majeure
Claredon Ridge Ventures is not liable for refunds caused by events beyond our control, including but not limited to:
- Natural disasters
- Political unrest
- Government restrictions
- Airline or supplier disruptions
- Public health emergencies
In such cases, we may offer rescheduling or travel credit instead of refunds.
8. Checkout Acknowledgement
By completing checkout on https://claredonridge.com, you acknowledge that you have read, understood, and agreed to this Refund Policy.
9. Contact Information
For refund or cancellation inquiries, contact:
Email: [email protected]
Phone: 08030579246
Address: 53, Old Yaba, Yaba, Lagos, Nigeria